FAQ - Shipping

We do not offer any deals on shipping; our delivery partners set the rates and cannot be negotiated. If you’d like to order additional items, please email us at sales@hificollective.co.uk to discuss adding them to your order.

If you have selected a courier option, you will receive an email directly from the courier.

Royal Mail domestic UK post you will also be emailed directly from Royal Mail.

An email with tracking information will be sent directly from HFC for any other shipping service.

If you haven’t received a tracking email, please check your spam folder first (this is a common problem) and then contact us at sales@hificollective.co.uk

It can be changed before the order is shipped, but be aware that we aim to ship as soon as possible.

However, be aware that any significant changes (city or country) to the address will result in a different shipping cost. We will cancel your order and ask you to reorder using the updated address.

Please email us at sales@hificollective.co.uk

Billing information can be updated, but only on a case-by-case basis.

We advise you to get in contact with us before the order is shipped at sales@hificollective.co.uk

If you would like your order despatched on a specific date, please contact us at sales@hificollective.co.uk

We cannot guarantee exact delivery dates, but they can be dispatched on a specific date.

If you’d like to order additional items, please email us at sales@hificollective.co.uk about adding them to your order.

We cannot give you exact costs when importing items. These charges differ between countries and shipping options. Even if you pre-pay taxes and duties, you may be subject to an additional handling or customs charge on import.

Please contact us at sales@hificollective.co.uk if you would like to collect your order.

The premises are open from 9:30 to 17:00 for collection. But do not arrive unannounced, as we may not have your order prepared.

No, we do not have a shop, and we do not offer tours of the warehouse. If you arrive unannounced, we will not let you on company premises.

Beware of the dog.

Please use the shipping calculator on the Cart page after adding specific items to your cart. This will give you the exact shipping cost to your location (excluding any duties and fees).

Please read our Notes on Shipping before contacting us, as a certain period must lapse before we can act. We cannot do anything to speed up a parcel in transit or influence customs to fast-track processing.

It is also advisable to contact your local post/courier service centre first to see if they can give you any further information.

Delays do occur. Please be patient. In our experience, 99% of orders do arrive. Please keep checking the tracking information for updates.

If you think for some reason your parcel is missing read our Notes on Shipping.

Yes, we ship internationally, with very few exceptions. Please use the shipping calculator on the Cart page to see about shipping to your location.

No, we do not require a minimum quantity/value to ship your order.

If you refuse delivery of a shipment without prior agreement with us, we will refund the cost of the parts when we receive them back, but we will be forced to deduct the cost of the return from the refund.

Be aware that couriers charge high fees for returning refused shipments. This may result in you owing us money.

Yes, unfortunately, FedEx, DHL, and UPS charge out-of-area fees for tens of thousands of zip codes worldwide. After years of absorbing these costs, we are now required to pass them on to the customer.

These can differ depending on your location, and we are unaware of these costs until we ship your order. We will contact you as soon as we are aware of these costs and strive to provide a cheaper alternative if it is available.

We only ship to the address you provide. If you would like to collect your parcel from a Service Point or other collection office please contact the courier company directly after the parcel has been dispatched and you have received your tracking number.

Yes, as long as you provide the PO Box in the shipping address, we can send to a PO Box.

If you are located within the UAE and select a postal service (Airmail, Tracked or Tracked/Signed) you must provide a PO Box. Otherwise, the parcel will not be delivered.