Returns & Refunds

General

If you have received incorrect parts or wish to return an order or part of an order then please notify us by e-mail sales@hificollective.co.uk within 90 days of the date of delivery. If notified outside of this 90-day window no refund will be offered. All returned parts must then be returned within 30 days.

Unwanted goods

With items that you are returning for the simple reason that you no longer require them then please use a trackable service, HFC will not be liable for any losses. We would only accept items that are received unused and not soldered. All return costs are at the expense of the customer.

Faulty Goods

If you have received items that arrive in a damaged condition or are faulty then please notify us by e-mail immediately. Please send these parts back by a low-cost shipping service, without tracking or insurance. We will refund any return costs that meet these requirements, accompanied by proof of payment (receipt).

Exchanges

  • We do not accept exchanges. We simply refund you for the parts that you have returned via the same method that you paid for them
  • You will need to make a new order for the correct parts (if you ordered incorrectly).
  • The only exception for exchanging parts would be if the parts were sent in error or if they arrived damaged and/or faulty.

Refunds

  • We do not offer refunds on custom items like built, stepped attenuators or inductors. Inductors are 'made-to-order' items and as such we would not resell them.
  • IOSS & DDP (Pre-paid) - We cannot offer refunds on any 'Duty & taxes' pre-paid for at checkout. We can only refund the item's cost. All tax refunds must be submitted by the Importer (you) to your country's tax authorities.
  • All refund payments will be processed to the original payment method. Paypal or debit/credit card payments, including Apple Pay and Google Pay, could take up to 5-10 days for the funds to clear in your account.

Returns Address

Hi-Fi Collective Ltd
Unit 47 Potters Lane
Kiln Farm, Milton Keynes
Buckinghamshire
MK11 3HQ
United Kingdom

tel: 00 44 (0)1908 635953

Email: sales@hificollective.co.uk

Please package all items with appropriate packing so we receive them in good condition. To avoid delay of your refund request, please enclose a cover note with the parcel detailing the following:

  • ALL APPLICABLE INVOICE NUMBERS
  • Your name and address
  • Reason for return
  • What you wish us to do with the return (refund, replace, etc)

For customers outside the EU, please mark the package as RETURNED ELECTRONIC ITEMS or FAULTY ITEMS and mark them with a low value. As a result, all duty charges incurred to HFC will be passed on to you for payment.

 

Kind regards

 

Hi-Fi Collective Ltd

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